Privacy Policy

 

At Miez, we are committed to protecting your privacy and personal data while providing a seamless shopping experience. This Privacy Policy outlines how we collect, use, and safeguard the information you provide when using our website and mobile application.

 

1. General Provisions

Apotheosis, having its registered office at G22, No. 99/100, Prestige Tower, Residency Road, Bengaluru, Bengaluru Urban, Karnataka, 560025 operating under the brand name Miez, operates and manages the website www.themiez.com and the associated mobile application. We facilitate the sale and purchase of women's innerwear, including but not limited to bras, panties, bralettes and similar intimate apparel through the website and associated mobile application.

· We are committed to protecting your privacy and ensuring the security of any personal data shared with us.

· This Privacy Policy outlines our practices and policies regarding the collection, use, disclosure, processing, and storage of the information provided by you. By using, browsing, or purchasing through the and the associated mobile application, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue using our website and the associated mobile application.

· By accessing and using the Miez website and associated mobile application and/or purchasing products through it, you consent to be bound by the terms and conditions set forth in this Policy, without modification. We strongly encourage you to review and understand the terms of this Policy each time you visit the Miez website and associated mobile application.

 

2. Information We Collect

We collect the following types of information to provide and improve our services:

2.1 General Information Collection

You may be asked to provide your information anytime you visit, access, use, or browse the website and associated mobile application. We may collect and share this information consistent with the provisions of this Privacy Policy, combining it with other data to improve our Products, services, content, and advertising. You agree to provide information that is true, correct, up-to-date, and accurate. You may access, amend, alter, or request deletion of your information by contacting us through the website and associated mobile application.

2.2 Personal Information:

When you create an account or make a purchase on the Miez website and associated mobile application, we may collect:

· Name

· Password

· Email address

· Gender, Date of Birth, or other demographic information

· Shipping and billing address

· Phone number

· Payment details (handled securely through third-party processors)

· Order history and preferences

 

2.3 Minors' Privacy

 

The website and associated mobile application are not intended for minors under the age of 18. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have collected such information, we will take steps to delete it promptly. If a parent or guardian becomes aware that their child has provided personal information on the website and associated mobile application without consent, they should contact us to ensure its deletion. In cases where individuals under 18 use the services in violation of this policy, we will not be held liable for any resulting damages.

 

2.4 Combined Data

In addition to the personal and sensitive information mentioned above, we may also collect information related to your usage and interactions on the website and associated mobile application, including but not limited to:

· Browsing history

· Interaction data with our affiliates

· Purchase and transaction data

This data helps us improve your experience on the Platform and may be combined with your personal information for better service provision.

3. Use of Information

We collect and use your personal and sensitive data to enhance and personalize your experience on the website and associated mobile application. This information is used in the following ways:

 

3.1 Provision of Services

We use your information to create and manage your account, process your orders, facilitate payments, and deliver Products. This includes sharing necessary details with our Logistic Partners and payment processors to ensure the smooth completion of transactions and delivery of Products.

3.2 Personalization and Improvement

The information collected, including your browsing history, interaction data with our affiliates, purchase history, and transaction data, helps us tailor your experience on the website and associated mobile application. By analyzing this data, we can offer personalized recommendations, marketing offers, and relevant content to improve the usability and quality of our services. This data may be combined with your personal information to deliver a more seamless experience.

3.3 Communication

We may use your contact information to send order confirmations, updates about your deliveries, newsletters (with your consent), marketing communications, and promotional offers related to Miez. We will also communicate with you to provide customer support, respond to inquiries, and resolve any issues related to your orders or account.

3.4 Internal Research and Analytics

We may use the information provided for internal research, data analysis, and auditing purposes to enhance our products, services, and customer communications. This data helps us identify trends, improve operational efficiencies, and better understand user preferences.

3.5 Compliance with Legal Obligations

We may be required to process and share your personal data to comply with legal obligations, respond to lawful requests by public authorities, or meet security and fraud prevention requirements. This may include sharing data with law enforcement, regulators, or other government agencies as required by applicable laws.

3.6 Fraud Detection and Security

We use personal and sensitive data to detect and prevent fraudulent activities, unauthorized transactions, and other illegal activities.

3.7 Combination of Data

In addition to personal and sensitive information, we may collect and analyze your browsing history, affiliate interaction data, purchase behavior, and transaction details to improve and customize your experience. This combined data allows us to enhance customer interactions and provide tailored recommendations, content, and promotions.

4. Sharing of Information

We may share your personal and sensitive data with trusted third-party service providers to facilitate, improve, and secure our services, while ensuring that these entities adhere to confidentiality and security standards.

4.1 Disclosure to Third-Party Service Providers

We may, from time to time, be required to disclose your personal data to third-party service providers who assist us in delivering services and processing transactions on the website and associated mobile application. This may include:

· Logistic Partners: To process and deliver your orders.

· Payment Gateways: To securely process transactions and manage billing.

By using the website and associated mobile application, you consent to the sharing of your information with these third parties. We ensure that they are bound by appropriate confidentiality agreements and follow industry-standard security practices to protect your data.

4.2 Legal and Regulatory Disclosure

We may disclose your information when required by law or judicial decree, or when we deem it necessary to:

· Protect our rights or the rights of other users.

· Prevent harm to individuals or property.

· Combat fraud or mitigate credit risks.

4.3 Corporate Transactions

In the event of a merger, reorganization, sale of assets, or transfer of business, we may disclose or transfer your information to third parties involved in the transaction. We will ensure that the third party receiving your data provides equivalent protections to those outlined in this Privacy Policy. If the processing of your data materially changes after such a transaction, you will have the opportunity to opt-out.

4.4 Payment Information

Third-party payment gateways may be required to collect your financial information, including credit/debit card numbers or bank account details. All payment information is processed through encrypted, secure digital platforms in accordance with standard industry practices. We do not store your financial data and are not responsible for any actions or inactions of third-party payment processors, nor for any breaches of warranties or representations made by them. We are also not obligated to mediate disputes between you and third-party payment providers.

4.5 Data Security and User Responsibility

While we take all reasonable precautions to protect your personal, financial, and sensitive information by implementing security measures in accordance with applicable laws, we advise users to exercise caution when sharing personal or financial details online, as the Internet remains susceptible to security breaches.

4.6 International Data Transfers

Your data may be transferred, stored, or processed in countries outside your own, where data protection laws may differ from those in your country of residence. By using the website and associated mobile application, you consent to the transfer of your data to these locations and to our affiliates, subsidiaries, and partners, provided they maintain the same level of data protection required by this Privacy Policy. Such transfers are necessary for the performance of our services and the operation of the website and associated mobile application.

5. Security of your Information

5.1 Security Measures

We have implemented a range of security policies, rules, and technical safeguards in compliance with applicable law to protect your data. These measures include:

· Firewalls

· Transport Layer Security (TLS)

· Encryption technologies

· Physical and electronic security measures

These precautions are designed to protect your Personal Information from unauthorized access, improper use, unauthorized modification, unlawful destruction, or accidental loss. When you submit your information through the website and associated mobile application, it is transmitted and stored securely using industry-recognized standards and best practices.

5.2 Limited Access

Your Personal Information is stored within secure networks and is only accessible by a limited number of authorized personnel who have special access rights and are obligated to keep this information confidential. We ensure that only those individuals who need access to your data to perform their roles are granted such access.

5.3 Limitations of Security

Although we take every precaution to secure your Personal Information, you acknowledge and understand that no method of data transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. Unintended disclosures, data breaches, and other security risks, such as government actions, unauthorized access, computer hacking, encryption failures, or system crashes, may occur despite our best efforts.

By using the website and associated mobile application, you agree that we shall not be held liable for any breaches of security or any actions of third parties who obtain your Personal Information through unlawful means or events beyond our control. In the event of a security breach, we will notify affected users and take appropriate measures to mitigate the impact of such a breach.

6. Cookies Policy

We use cookies and other tracking technologies to enhance your experience on our Platform. These tools help us analyse user activity and improve our services.

6.1 Automatic Data Collection

When you visit, access, or browse the website and associated mobile application, we automatically receive and collect certain information about your visit. This includes:

· The Uniform Resource Locator (URL) of the site from which you accessed the website and associated mobile application

· The website you visit after leaving the website and associated mobile application

· Your Internet Protocol (IP) address

· The operating system and type of web browser you are using

· Your email patterns, and

· The name of your Internet Service Provider (ISP)

This data is used solely to analyse overall user trends and improve our services. Your IP address is not linked with any personally identifiable information unless required by law or to provide services to you. However, we may share aggregated data, which does not identify you personally, with advertisers, sponsors, investors, and partners to help grow our business.

 

6.2 Use of Cookies

The website and associated mobile application use temporary cookies to store certain data. Cookies are small files placed on your device that allow us to recognize your preferences and tailor our services accordingly. These cookies do not store any personal information. Data collected through cookies or similar technologies is used for the technical administration of the Platform, user management, research, development, and other operational purposes.

6.3 Cookie Preferences

You may set or amend your web browser to disable or delete cookies. However, disabling cookies may impair, degrade, or restrict your access to certain areas of the website and associated mobile application and its features.

6.4 Third-Party Advertisers

We may allow third-party companies to serve advertisements on the Platform. These companies include ad servers, advertising agencies, and technology vendors. While these third parties may target ads based on general user profiles, we do not use personal information to target advertisements. In the process of serving ads, authorized third parties may place or recognize a unique cookie on your browser to optimize the services offered.

6.5 Third-Party websites

We do not have control over third-party websites that are linked to or displayed as search results on the website and associated mobile application. These third-party websites may place their own cookies, collect data, or solicit personal information from you. We are not responsible for the privacy practices or the content of these third-party websites and disclaims liability for any actions that result from interactions with such websites.

6.6 Call Records

We may maintain records of telephone calls received from and made to users for purposes such as customer service, training, research, and business intelligence. These records may also be shared with third parties when required by law or to facilitate services.

6.7 User Reviews and Testimonials

By submitting testimonials or reviews related to the services or Products on the website and associated mobile application, you consent to our reproduction and publication of such content. We reserve the right to edit testimonials for clarity, while ensuring the content remains truthful to the user’s experience. If you have any concerns about the reproduction of your testimonials or reviews, please contact us at support@themiez.com.

7. Access to Camera, Microphone, Message Folder, and Other Device Features

By using the website and associated mobile application, you grant Miez permission to access certain features on your device to enhance your experience and allow us to provide services more effectively.

7.1 Explicit Consent for Access

By accepting this Privacy Policy, you explicitly consent to Miez accessing your device’s camera, gallery, microphone, message folder, and any relevant applications on your personal handheld device or computer, as required. This access enables functionalities such as uploading photos, using your microphone for voice-based interactions, or other app features related to the website and associated mobile application.

 

 

7.2 Third-Party Access

You acknowledge and accept that, for the purpose of providing services (e.g., when you upload images or other content), these files may be accessed, used, or processed by third-party service providers acting on behalf of Miez. We shall not be liable for any issues, including but not limited to data misuse, arising from the use of your images or content by these third parties.

8. Opt-Out Policy

We provide you with the ability to control the promotional and marketing communications you receive from us and our partners.

8.1 Third-Party Marketing Restrictions

Any third-party service providers with whom we share your information are not permitted to market their own services or send promotional emails or communications directly to you.

8.2 Opting Out of Promotional Communications

If you no longer wish to receive non-essential, promotional, or marketing-related communications from Miez, you have the option to unsubscribe at any time. To opt out, you can:

· Click the "unsubscribe" link provided in any promotional email, or

· Follow the instructions in the email to remove your contact information.

Alternatively, you can contact our customer service team at support@themiez.com  or +91-909 909 8553 to remove your contact information from our mailing lists.

Please note that opting out of promotional communications may affect your ability to receive updates on exclusive offers, new Products, or other marketing materials. We reserve the right to limit access to certain services or memberships based on the availability of contact information.

9. Retention of Information

9.1 Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable law. The retention period will depend on the type of data, the reason it was collected, and any legal requirements that mandate its continued storage. Once the data is no longer necessary for the purposes specified, we will securely delete or anonymize it.

10. Modification of the Privacy Policy

10.1 Right to Modify

We reserve the right to amend or update this Privacy Policy at any time. Any changes made will be reflected on the website and associated mobile application, and the updated version will include the revision date. We encourage you to review this Privacy Policy regularly to stay informed about how your personal information is being handled. Continued use of the website and associated mobile application after any amendments will be considered your acceptance of the updated Privacy Policy.

11. Grievance Redressal

11.1 Contact for Grievances

As a growing startup, we are committed to addressing any questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal information. If you have any issues or require assistance, please reach out to us at:

· Email Address: support@themiez.com 

· Phone Number: +91-909 909 8553

Our team will respond to your concerns in a timely manner and work to resolve any issues in accordance with applicable privacy laws.

12. Governing Law

12.1 Legal Jurisdiction

The terms of this Privacy Policy shall be governed by and construed in accordance with the laws of India under the Information Technology Act, 2000, and the rules framed thereunder, specifically the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (SPDI Rules). Any disputes arising out of or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts located in Bangalore, unless otherwise required by applicable laws.

13. Severability

13.1 Interpretation of Clauses

Each provision of this Privacy Policy shall be interpreted in a way that ensures its validity under applicable laws. If any provision is found to be invalid or prohibited by law, it will be enforced to the maximum extent permissible, and the remaining provisions will continue in full force and effect without being affected.